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How We Handle Your Data and Account

We keep this page straightforward so you know exactly what applies to your account, your data, and your transactions through DANA, OVO, or GoPay.

Data HandlingCookie UsageAccount SecurityPayment PrivacyYour Rights
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tiraitoto How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We want you to understand exactly what happens with your information once it enters our system. Below are the specific practices we follow across data storage, cookies, retention, and account verification — nothing vague, just how it works.

Data Storage

Your personal and transaction data is encrypted at rest and in transit. We store only what is needed for account verification and payment processing through DANA, OVO, or GoPay — nothing extra sits on our servers without purpose.

Cookie Management

We use session cookies and preference cookies. Session cookies expire when you close your browser. Preference cookies remember your lobby layout and language. You control both through your browser settings at any time.

Account Verification

When you request a withdrawal or update account details, we verify your identity through the contact method you registered. This step protects your funds and ensures no one else can modify your account without your knowledge.

Data Retention

We retain account data for as long as your account is active plus a limited period after closure, as required by applicable regulations. After that window, personal data is permanently deleted from our systems.

Requesting Changes

You can request a correction, export, or deletion of your personal data at any time. Submit the request through your account dashboard or email, and we process it within the timeframe outlined in our data handling commitment.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with authorities only when legally compelled. We never sell your data, and marketing partners receive only anonymised, aggregated statistics.

POLICY CONTACT PATHS

Reach Us About Legal Matters

Have a question about data, account access, or how your information is stored? These are the channels we monitor for policy-related requests. We aim to respond within a reasonable timeframe and will confirm receipt of your message.

Live Chat Open live chat from any page on our site. Policy questions are routed to a team member who can address data requests, account restrictions, or cookie opt-out queries directly in real time.
Email Support Desk Send a detailed request to our email channel. This works well for formal data access requests or account deletion inquiries where you need a written record of our response and the steps we take.
Account Dashboard Submit a structured request through your account settings panel. You can ask for a copy of stored data, request corrections, or flag a concern about how your information has been used.

Common Questions About Our Legal Policy

These are the questions we get asked most about data, rights, cookies, and account policies. If yours is not covered here, reach out through any support channel above.

We collect your name, email, phone number, and the payment method you register (DANA, OVO, or GoPay account details). We also store login timestamps and device identifiers to protect your session from unauthorised access.

Yes. Submit a data export request through your account dashboard or via email. We compile the information tied to your account — personal details, transaction history, and preference settings — and deliver it in a readable format within a reasonable processing window.

Go to your account settings and select the closure option, or email our support team directly. Once confirmed, we remove personal data after the legally required retention period ends. You will receive confirmation when deletion is complete.

Transaction data is shared only with the payment processor handling your deposit or withdrawal — DANA, OVO, or GoPay. We do not sell or distribute transaction records to advertisers, analytics firms, or any unrelated third party.

We use session cookies for login state and preference cookies for lobby layout memory. Both can be disabled in your browser privacy settings. Disabling session cookies means you will need to log in each time you return to the site.

We retain essential records for a limited period post-closure as required by applicable law in eligible regions. After that retention window passes, all personal identifiers are permanently removed from our active and backup systems.

We store a tokenised reference to your DANA, OVO, or GoPay account — not your full payment credentials. The actual transaction processing happens on the payment provider's infrastructure, and sensitive details never sit in our database in full.

We notify affected account holders through their registered email and phone number as quickly as possible. The notification includes what data was involved, what steps we are taking, and what you should do on your side to secure your account.

Yes. In your account settings, toggle off marketing notifications. You will still receive essential communications — policy updates, security alerts, and transaction confirmations — but promotional messages stop immediately after you change the setting.

Yes. Availability of specific features depends on local law and eligible regions within Indonesia. We do not provide services where they are restricted, and we recommend confirming your regional eligibility before using any feature on our site.

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